Membership & Guest Experience Lead

Fitfactoryma; Attleboro (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Free gym membership

Discounts on fitness products

Positive work environment

Opportunities for growth

Job summary

A well-known health club brand in Attleboro is seeking a passionate Member Associate to be the first point of contact for members. In this role, you will engage with members, assist with fitness needs, and provide excellent customer service. Ideal candidates have a passion for fitness and great communication skills. The position offers competitive pay, a free gym membership, and opportunities for growth.

Qualifications

• Passion for fitness and a healthy lifestyle.
• Excellent communication and interpersonal skills.
• Strong customer service mindset with a positive, can-do attitude.
• Ability to multitask and stay organized in a busy environment.
• Previous experience in a customer-facing or fitness-related role preferred.
• Knowledge of gym equipment and fitness terminology is a plus.
• Flexible schedule availability (evenings, weekends, and holidays may be required).
• CPR/First Aid certified (or willing to obtain).

Responsibilities

• Welcome and engage members as they enter the gym with a positive, friendly attitude.
• Assist with membership sign-ups, renewals, and cancellations.
• Provide information on services, programs, and gym equipment.
• Answer member inquiries and resolve issues in a timely and professional manner.
• Monitor the gym floor to ensure a safe and welcoming environment.
• Assist with class schedules, bookings, and event coordination.
• Help maintain cleanliness and organization of gym facilities.
• Support in maintaining the gym's brand, values, and community culture.
• Assist with promotional events, marketing initiatives, and member retention programs.

Skills

Passion for fitness

Excellent communication skills

Strong customer service mindset

Ability to multitask

Knowledge of gym equipment

Job description

A well-known health club brand in Attleboro is seeking a passionate Member Associate to be the first point of contact for members. In this role, you will engage with members, assist with fitness needs, and provide excellent customer service. Ideal candidates have a passion for fitness and great communication skills. The position offers competitive pay, a free gym membership, and opportunities for growth.