Evening Logistics Operations Lead | Team Coach & Change Agent

North American Transportation Management Institute; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Penske Logistics LLC in Orlando seeks an Operations Supervisor to lead hourly staff across logistics tasks, customer service, and dispatch. You will drive performance, coaching, and compliance while aligning with cost objectives and customer needs at a single site.

The role involves shift supervision, hiring input, process improvements, and maintaining site systems knowledge to ensure efficient operations and timely reporting. Eligibility for growth and bonus is expected.

Qualifications

• Demonstrated leadership qualities with strong interpersonal skills and the ability to connect with associates and customers.
• Ability to work efficiently and independently with strong time management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to manage through a problem, think critically, and make decisions independently.
• Ability to drive process improvement and lead change.
• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
• Must demonstrate ownership & responsibility to run the operation with a sense of urgency.
• High School Diploma or equivalent required; Bachelor's degree preferred.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings and evaluate changes in work methods to increase dispatch productivity; assist in new associate training.
• Provide relief coverage for operational duties when associates use time-off or are absent from the shift.
• Have a thorough working knowledge of the site's operating systems to ensure compliance and resolve exceptions.
• Complete all necessary records and reports in a timely and accurate fashion.
• Track MPG, returns, damages, etc., and ensure adherence to financial policies.
• Understand the relationship between decision-making and profitability.
• Closely manage associates' working hours to minimize overtime and meet productivity targets.
• Align daily activities with the location safety strategy and ensure safe performance.
• Provide training, feedback, and direction for safe operations.
• Ensure compliance with regulations and company policies; conduct safety observations.
• Meet location-specific customer goals daily and demonstrate commitment to helping customers achieve objectives.
• Identify areas that could benefit from Continuous Improvement efforts.
• Plan work assignments to optimize fleet use and coordinate with vendors for maintenance.

Skills

Leadership

Communication

Time management

Problem solving

Process improvement

Ownership & responsibility

Education

Bachelor's Degree preferred

High School Diploma or equivalent required

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Penske Logistics LLC in Orlando seeks an Operations Supervisor to lead hourly staff across logistics tasks, customer service, and dispatch. You will drive performance, coaching, and compliance while aligning with cost objectives and customer needs at a single site.

The role involves shift supervision, hiring input, process improvements, and maintaining site systems knowledge to ensure efficient operations and timely reporting. Eligibility for growth and bonus is expected.