Evening Library Desk Lead & Tech Help Specialist

City of North Liberty; North Liberty (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

City of North Liberty seeks a library staff member to support frontline circulation, assist patrons at the information desk, and help with wayfinding and reference questions. You will supervise evening shifts when full-time staff are on duty, making decisions on patron accounts and incidents as needed.

The role emphasizes empathetic, inclusive service and requires flexibility to work evenings and every other weekend. Training opportunities and a supportive team environment are offered.

Qualifications

• Applicants must be 18 years of age or older and currently working toward or have completed a high school diploma or equivalent.
• Ability to learn and use current library technology; relate effectively to a diverse range of people; adapt to varying and sometimes challenging situations; and work a flexible schedule that may include evenings and weekends.

Responsibilities

• Assist patrons with technology related questions including general technology printing, use of computer programs, database navigation, and access to electronic resources. Shelve library materials in the correct location.
• Understand and utilize library policies in relation to delivering public service.
• Interact with and assist patrons in a sincere and consistent manner.
• Provide story time coverage and assisting with children''s programming as needed, including in the absence of full‑time staff.
• Perform shelf-reading accurately.
• Work the circulation desk as assigned.
• Accurately enter patron information into the computer system.
• Assist patrons in the use of the library and finding materials.
• Assist IT Coordinator with general technology‑related duties as assigned.
• Support programming staff with implementation of programs as needed.
• Process and repair library materials as needed.
• Catalog magazines and periodicals.
• Repair and clean damaged A/V material.
• Provide frontline support to the public for all areas related to library services.
• Other duties assigned.

Skills

Customer service

Shelving

Technology assistance

Flexibility

Story time programming

Education

High school diploma or equivalent

Tools

Library catalog system

Office equipment

Database navigation

Job description

City of North Liberty seeks a library staff member to support frontline circulation, assist patrons at the information desk, and help with wayfinding and reference questions. You will supervise evening shifts when full-time staff are on duty, making decisions on patron accounts and incidents as needed.

The role emphasizes empathetic, inclusive service and requires flexibility to work evenings and every other weekend. Training opportunities and a supportive team environment are offered.