Evening IT Support Tech — LAN & Help Desk

Concord Hospital; Concord (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

Concord Hospital is seeking an experienced IT Help Desk professional to provide end-user support for PC, server, and mainframe applications and hardware. The role involves interacting with network services, engineering, and development to restore service and fix core problems, while maintaining high technical skills across LAN operations.

The candidate will also deliver off-site support, mentor junior staff, and lead problem-solving initiatives.

Qualifications

• Two years of formal training or education beyond high school (e.g., Associates Degree).
• Five to seven years of service desk troubleshooting experience.
• IT certifications such as Microsoft, HDI or Cisco are desirable.

Responsibilities

• Answer, evaluate and prioritize incidents from clients/web/phone and log in the help desk system.
• Repair, install and relocate IT hardware (computers, printers, scanners, phones, etc.).
• Collaborate with team to ensure coverage; mentor junior staff; travel to remote locations as needed.
• Communicate effectively with clients and stakeholders about connectivity and use of Concord Hospital applications and network resources.
• Create, update and terminate system accounts; maintain IT documentation and asset records.

Skills

End user support

PC hardware

LAN administration

Troubleshooting

Vendor coordination

Education

Associates degree

Job description

Concord Hospital is seeking an experienced IT Help Desk professional to provide end-user support for PC, server, and mainframe applications and hardware. The role involves interacting with network services, engineering, and development to restore service and fix core problems, while maintaining high technical skills across LAN operations.

The candidate will also deliver off-site support, mentor junior staff, and lead problem-solving initiatives.