Lead Help Desk & IT Troubleshooting Specialist

Community Memorial Hospital, Inc.; New York (NY); On-site; USD 28,929 - 31,684; Full time

Job summary

Community Memorial Hospital, Inc. in Hamilton, NY is seeking an on-site IT support specialist to serve as the escalation point for complex technical issues, diagnose problems across operating systems, networking, and applications, and assist with system upgrades and security protocols.

You will document solutions, train staff, coordinate with vendors for repairs, participate in IT projects, and keep users informed about ticket status and outages.

Qualifications

• Deep understanding of operating systems (Windows, macOS) and networking basics.
• Strong analytical and problem-solving skills for complex issues.
• Excellent customer service and professional interaction with users.
• Clear written and verbal communication for diverse audiences.
• Solid organizational skills to manage logs, assets, and tasks.
• Commitment to staying updated on emerging technologies.

Responsibilities

• Escalation Point: Serve as the primary contact for complex technical issues.
• Advanced Troubleshooting: Diagnose and resolve hardware, software, network, and OS problems.
• System Support & Maintenance: Assist with software installations, upgrades, configurations, and security.
• Knowledge Management: Create and maintain a knowledge base and update service documentation.
• Mentoring & Training: Provide guidance, coaching, and training to staff.
• Vendor Coordination: Liaise with vendors for warranty repairs and other needs.
• Project Involvement: Participate in IT projects like OS deployments or new software rollouts.
• Communication: Keep users and IT teams informed about ticket progress and outages.

Skills

Technical Knowledge

Problem-Solving

Customer Service

Communication

Organization

Continuous Learning

Job description

Community Memorial Hospital, Inc. in Hamilton, NY is seeking an on-site IT support specialist to serve as the escalation point for complex technical issues, diagnose problems across operating systems, networking, and applications, and assist with system upgrades and security protocols.

You will document solutions, train staff, coordinate with vendors for repairs, participate in IT projects, and keep users informed about ticket status and outages.