Evening Intake Coordinator - Social Services

Phoenix Rescue Mission; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) match program

Robust paid time off

12 paid holidays incl. birthday off

Job summary

Phoenix Rescue Mission is seeking a dedicated candidate for a 2:00pm-10:00pm shift in its RAP Program, with a $3 shift differential. You will conduct screens, complete intakes, and coordinate care to support clients experiencing hunger, homelessness, addiction, and trauma within a Christian, service-driven environment.

Applicants should have a high school diploma or GED (Bachelor's preferred), plus at least one year in social services, intake, or related fields.

Qualifications

• High school diploma or GED required; bachelor's degree from an accredited university or college in social work, sociology, psychology, counseling, or related social service field preferred.
• Minimum of one year of experience in social services, intake, behavioral health, customer service, or related field required.
• Previous experience in intake, scheduling, and coordination of care is strongly preferred.
• Certification in Peer Support is highly desired.
• Proficient in Microsoft Office software.
• Program database experience preferred.

Responsibilities

• Conduct phone screens to determine prospective clients' eligibility for the RAP Program, gathering detailed information to support appropriate placement.
• Complete intake appointments, including obtaining required documentation, releases, and consent forms while ensuring accurate and timely data entry into the Mission's database.
• Schedule case management appointments and other follow-up services to support a smooth transition into care.
• Conduct property searches and urine analyses in accordance with program policies and procedures.
• Connect clients with appropriate community resources and coordinate external referrals when program eligibility requirements are not met or different levels of care are needed.
• De-escalate crisis situations and communicate effectively with clients, families, and team members to promote positive outcomes.
• Build collaborative relationships with community providers and internal teams to ensure continuity of care and service delivery.
• Demonstrate understanding and comply with all relevant legal, regulatory, and compliance requirements, company policies and procedures, and the Code of Ethical Conduct.
• Follow the Mission's Statement of Faith and lifestyle and adhere to the Mission's employee policy manual and guidelines set forth by the CEO.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.
• Perform other duties within scope as assigned.

Education

High School Diploma or GED

Bachelor's degree in social work or related field (preferred)

Tools

Microsoft Office

Program database experience

Job description

Phoenix Rescue Mission is seeking a dedicated candidate for a 2:00pm-10:00pm shift in its RAP Program, with a $3 shift differential. You will conduct screens, complete intakes, and coordinate care to support clients experiencing hunger, homelessness, addiction, and trauma within a Christian, service-driven environment.

Applicants should have a high school diploma or GED (Bachelor's preferred), plus at least one year in social services, intake, or related fields.