Evening Hospitality Supervisor

Capital Vacations, LLC; Branson (MO); Presencial; USD 38 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

PTO & holidays

Career growth

Medical/dental

Voluntary life & disability

Company-paid life & LTD

401(k) plan

Travel perks

Perks program

Resumo da oferta

Capital Vacations, LLC is seeking a Hospitality Supervisor – Front Office to lead the daily front desk operations, rooms control and PBX, while collaborating with all departments to deliver exceptional guest experiences in Branson, MO. You’ll be a hands-on leader who models service excellence and drives team success.

You will oversee scheduling, staff development, audits for SOPs and QA standards, and act as Manager on Duty as needed, ensuring smooth check-ins/outs and guest satisfaction.

Qualificações

• High School Diploma or GED is required.
• Minimum 3 years of supervisory/management experience in hotel/resort operations.
• Excellent communication and leadership skills.
• Strong interpersonal skills with guests and team members.

Responsabilidades

• Lead front office team and supervise daily operations.
• Manage front desk, reservations, and PBX.
• Ensure guest satisfaction and handle guest concerns.
• Develop staff and conduct trainings.
• Assist with scheduling, inventory management, and monthly reporting.
• Act as Manager on Duty and handle shifts.
• Maintain SOPs and QA standards compliance.
• Monitor service levels and identify improvements.
• Oversee cash handling and key inventories.
• Coordinate with other departments to enhance guest experience.

Conhecimentos

Leadership

Communication

Guest service

Staff development

Problem-solving

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below Are Just Some Of The Benefits You'll Receive

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?

The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.

What You're Great At

• Responsibilities listed may not apply to all locations
• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
• Isa hands-on leader and a visible front office team member who leads by example
• Monitors departmental service levels and acts accordingly
• Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
• Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
• Is responsible for staff development
• Serves as Manager on Duty as needed, making decisions based on the business requirements
• Works all shifts as need dictates
• Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
• Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
• Monitors front desk controls, cash drawers, change given, and key inventories
• Provides follow-up of maintenance/ housekeeping requests
• Steps into any role when necessary
• Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns
• All other duties as requested

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.

Here’s What You Have Already Achieved

• High School Diploma/GED
• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution