Evening Hospital Telecom Attendant & Dispatch

Trinity Health Mid-Atlantic; Maywood (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Tuition Reimbursement

Career Development Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Telecom Attendant for the Evening Shift (10:00pm-6:30am). The role involves answering phones, routing calls, and providing directory information for physicians, staff, and the public.

You will help initiate medical team alerts and support disaster procedures while ensuring high-quality patient-focused service. We require a High School diploma and 1-2 years in a related role, with strong communication skills and a commitment to service

Qualifications

• 1-2 years of previous job-related experience.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.
• Ability to problem-solve by evaluating information and implementing solutions.
• A proactive approach to quality improvement and operational efficiency.
• Healthcare or healthcare-adjacent customer service experience preferred.

Responsibilities

• Answer phones to manage paging, messaging, and general inquiries.
• Screen physician calls and determine whether to transfer to the office, nurse, or paging.
• Provide directory information and assist with inquiries about staff, services, and hours.
• Support disaster plans and assist during emergencies.
• Initiate medical team notifications and log relevant details.
• Assist security during disaster or emergency procedures.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Quality improvement

Operational efficiency

Education

High School Diploma or Equivalent

Job description

Loyola Medicine, a member of Trinity Health, is seeking a Telecom Attendant for the Evening Shift (10:00pm-6:30am). The role involves answering phones, routing calls, and providing directory information for physicians, staff, and the public.

You will help initiate medical team alerts and support disaster procedures while ensuring high-quality patient-focused service. We require a High School diploma and 1-2 years in a related role, with strong communication skills and a commitment to service