Telecommunications Operator - Full Time - Nights - Mobile Health

Atlantic Health System; New Jersey; On-site; USD 40,000 - 54,000; Full time

Job summary

Atlantic Health System is seeking a dedicated operator to manage the central switchboard, routing calls and relaying information. The role includes maintaining the call directory and updating toll records, with potential clerical tasks such as mail distribution and message processing.

The position emphasizes accurate communication, adherence to procedures, and reliable paging to hospital personnel, ensuring smooth operations across departments.

Qualifications

• High school diploma or equivalent required.
• Experience in switchboard operations or multi-line phone services preferred.
• Experience in a hospital or medical facility preferred.
• Minimum 1 year of experience in customer service or related area.

Responsibilities

• Receives and relays internal and external calls and provides information per policies.
• Troubleshoots system issues when needed.
• Uses desk directories, on-call lists, and reference materials.
• Operates beeper and paging system to contact hospital personnel and code team.
• Communicates codes, alerts and announcements according to policies, including disaster plans.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Phone systems

Education

High School Diploma or equivalent

Job description

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.

Principal Accountabilities

1. Receives and relays internal and external calls and provides general information according to policies and procedures.
2. Troubleshoots system issues when needed.
3. Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
4. Operates beeper and paging system to contact hospital personnel and code team.
5. Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
6. Performs other related duties as assigned.

Required

1. High School Diploma or equivalent.

Preferred

1. Experience in switchboard operations/multi-line phone services in a hospital or medical facility.
2. Experience working in a Call Center.
3. Minimum 1 year of experience in Customer Service or relevant area.

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