Evening Hospital Switchboard Operator — Communications Pro

HCA Healthcare; Frankfort (KY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Job summary

Frankfort Regional Medical Center seeks a Switchboard Operator for evenings to manage hospital switchboard and pager systems while enforcing emergency plans per policy. You will handle calls, coordinate with units, assist patients and families, and log EMTALA-related information as needed.

The role emphasizes courteous customer service, teamwork with hospital staff, and support for visitors and referrals while contributing to a compassionate care environment in Central Kentucky.

Qualifications

• High School Diploma or GED required
• PBX/Customer Service experience preferred

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service

Education

High School Diploma or GED

Job description

Frankfort Regional Medical Center seeks a Switchboard Operator for evenings to manage hospital switchboard and pager systems while enforcing emergency plans per policy. You will handle calls, coordinate with units, assist patients and families, and log EMTALA-related information as needed.

The role emphasizes courteous customer service, teamwork with hospital staff, and support for visitors and referrals while contributing to a compassionate care environment in Central Kentucky.