Evening Health Unit Coordinator — Patient Care Admin

Cleveland Clinic; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital is seeking an Health Unit Coordinator to deliver exceptional patient-centered service and support to caregivers, patients and families. You will ensure smooth department operations, handle admissions, discharges, and clerical tasks, and support the care team with equipment troubleshooting.

The role requires evening availability from 2:30 p.m. to 11:30 p.m., with every other weekend and three holiday commitments, across a rotating four- and five-shift schedule.

Qualifications

• High School Diploma or GED is required.
• One year of experience in a customer service-related role is preferred.
• Experience with typing, computer training or equivalent coursework is expected.

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Skills

customer service

typing

data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cleveland Clinic Hillcrest Hospital is seeking an Health Unit Coordinator to deliver exceptional patient-centered service and support to caregivers, patients and families. You will ensure smooth department operations, handle admissions, discharges, and clerical tasks, and support the care team with equipment troubleshooting.

The role requires evening availability from 2:30 p.m. to 11:30 p.m., with every other weekend and three holiday commitments, across a rotating four- and five-shift schedule.