Evening Guest Services Agent - Pointe Estero Beach Resort (FT)

Paycom; Fort Myers Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Paycom is seeking a friendly front desk agent at our Fort Myers Beach location to handle registration and guest settlement. You will interact with guests, provide accurate information, and maintain high service standards while assisting coworkers and visitors.

The role may include Concierge/Bell Person duties as needed. The position runs 2:00 PM–10:00 PM with a flexible schedule including evenings, weekends, and holidays to support guests and operations.

Qualifications

• Prior customer service experience required.
• Hotel or resort guest services experience highly preferred.
• Must be able to read, write and speak English.

Responsibilities

• Handle registration and guest settlement efficiently.
• Provide accurate information to guests, co-workers and visitors.
• May perform Concierge/Bell Person duties as needed.
• Maintain high standards of guest service on a 2:00 PM–10:00 PM shift and beyond as needed.

Skills

Customer service

Attention to detail

Guest interaction

English proficiency

Bilingual a plus

Job description

This position is responsible for friendly, efficient registration, guest settlement, and the ability to provide accurate information to guests, co-workers and visitors. Candidates must be able to interact with guests in a courteous and efficient manner, possess high levels of attention to detail, and maintain high standards of guest service at all times. May perform Concierge/Bell Person duties as necessary.This position is a 2:00 PM–10:00 PM shift. A flexible schedule is required, including evenings, weekends, holidays, and other times as needed to support our guests and operations.Prior customer service experience is required, with previous hotel or resort guest services experience highly preferred.The ideal candidate will have a bubbly, friendly, and welcoming personality and genuinely enjoy interacting with guests. A positive, outgoing demeanor and a strong commitment to providing exceptional guest service are essential for success in this role.Must be able to speak, read, and write English. Bilingual skills are a plus, but not required.