Evening Guest Services & Concierge Ambassador

Paycom; Fort Myers, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Pointe Estero Beach Resort in Fort Myers Beach, FL is seeking an Evening Guest Services Agent. You will handle friendly registration, guest settlement, and provide accurate information to guests, co-workers, and visitors, ensuring smooth arrivals and departures.

The ideal candidate has prior customer service experience, a bubbly, welcoming personality, and can communicate effectively in English. The shift runs 2:00 PM–10:00 PM, with evenings, weekends, and holidays required.

Qualifications

• Prior customer service experience required; hotel/resort guest services preferred.
• Must be able to interact with guests in a courteous, efficient manner.
• 2:00 PM–10:00 PM shift; evenings, weekends, holidays required.
• Bubbly, friendly personality with strong guest-service commitment.
• Bilingual skills are a plus but not required.

Responsibilities

• Register guests and settle accounts accurately.
• Provide accurate information to guests, co-workers and visitors.
• May perform concierge/bell duties as necessary.

Skills

Customer service

English proficiency

Guest interaction

Job description

Pointe Estero Beach Resort in Fort Myers Beach, FL is seeking an Evening Guest Services Agent. You will handle friendly registration, guest settlement, and provide accurate information to guests, co-workers, and visitors, ensuring smooth arrivals and departures.

The ideal candidate has prior customer service experience, a bubbly, welcoming personality, and can communicate effectively in English. The shift runs 2:00 PM–10:00 PM, with evenings, weekends, and holidays required.