Evening Guest Services Agent - Pointe Estero Beach Resort (FT)

Paycom; Fort Myers, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Pointe Estero Beach Resort in Fort Myers Beach, FL is seeking an Evening Guest Services Agent. You will handle friendly registration, guest settlement, and provide accurate information to guests, co-workers, and visitors, ensuring smooth arrivals and departures.

The ideal candidate has prior customer service experience, a bubbly, welcoming personality, and can communicate effectively in English. The shift runs 2:00 PM–10:00 PM, with evenings, weekends, and holidays required.

Qualifications

• Prior customer service experience required; hotel/resort guest services preferred.
• Must be able to interact with guests in a courteous, efficient manner.
• 2:00 PM–10:00 PM shift; evenings, weekends, holidays required.
• Bubbly, friendly personality with strong guest-service commitment.
• Bilingual skills are a plus but not required.

Responsibilities

• Register guests and settle accounts accurately.
• Provide accurate information to guests, co-workers and visitors.
• May perform concierge/bell duties as necessary.

Skills

Customer service

English proficiency

Guest interaction

Job description

# Evening Guest Services Agent - Pointe Estero Beach Resort (FT)Hot JobPOINTE ESTERO BEACH RESORT - Fort Myers Beach, FL 33931## OverviewCategoryCustomer Service## DescriptionThis position is responsible for friendly, efficient registration, guest settlement, and the ability to provide accurate information to guests, co-workers and visitors. Candidates must be able to interact with guests in a courteous and efficient manner, possess high levels of attention to detail, and maintain high standards of guest service at all times. May perform Concierge/Bell Person duties as necessary.## Qualifications**This position is a 2:00 PM–10:00 PM shift.** A flexible schedule is required, including evenings, weekends, holidays, and other times as needed to support our guests and operations.Prior customer service experience is required, with previous hotel or resort guest services experience highly preferred.The ideal candidate will have a **bubbly, friendly, and welcoming personality** and genuinely enjoy interacting with guests. A positive, outgoing demeanor and a strong commitment to providing exceptional guest service are essential for success in this role.Must be able to speak, read, and write English. Bilingual skills are a plus, but not required.