Evening Guest Service Manager: Lead Front Desk Team

General Hotels Corporation; Radcliff (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life Insurance

401(k) Matching

On-Demand Pay

Employee Assistance Program

Paid Time Off

Telemedicine

Job summary

General Hotels Corporation is seeking a Guest Service Manager for the Holiday Inn Express Radcliff, KY location. This role leads Front Desk operations, ensuring quality service and a stellar guest experience while coordinating with other departments.

The ideal candidate will supervise the Guest Services team, report to the General Manager, and participate in the property's Senior Leadership Team. Availability from 3:00pm-11:00pm is required.

Qualifications

• Experience in hotel housekeeping and front desk supervisory position.
• Must be guest focused with problem-solving during challenging times.
• Experience with PMS computer systems.
• Fluent English; bilingual in Spanish a plus.

Responsibilities

• Oversee all aspects of the operation and service for the Rooms and Guest Services Departments.
• Ensure effective orientation and training for new staff and develop activities for experienced staff.
• Provide mentoring, coaching and regular feedback to help improve team member performance and morale.
• Support department managers, including greeting guests, covering shifts, providing direction, and overseeing all aspects of customer service and property cleanliness.
• Work closely with all departments of the hotel to ensure group, guest and employee satisfaction.
• Address team member and guest complaints and advise the General Manager about corrective actions.
• Ensure accurate guest billing; complete daily, weekly, and monthly accounting responsibilities.
• Collaborate with Sales to manage occupancy and group room blocks and balance room type availability.
• Participate in weekly Revenue Management Meetings and in monthly forecasts.
• Monitor budget and control expenses focusing on room rate, guest service scores and labor cost.

Skills

Guest relations

Problem solving

Multitasking

Leadership

Communication

Education

Associate’s Degree in Hospitality

Tools

PMS software

Job description

General Hotels Corporation is seeking a Guest Service Manager for the Holiday Inn Express Radcliff, KY location. This role leads Front Desk operations, ensuring quality service and a stellar guest experience while coordinating with other departments.

The ideal candidate will supervise the Guest Services team, report to the General Manager, and participate in the property's Senior Leadership Team. Availability from 3:00pm-11:00pm is required.