Evening Front Office Supervisor - Lead Desk

Houston Gymnastics Academy; Houston (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

Houston Gymnastics Academy in Houston, TX is seeking a Front Office Supervisor to lead the front desk team, manage schedules, and ensure a welcoming, efficient experience for families. The role requires evening hours (3pm-8:30pm) Monday through Friday with occasional weekend shifts, and a pay rate of $25 per hour.

Responsibilities include coaching front desk staff, coordinating with Site Managers on goals, and implementing policies.

Qualifications

• Proven experience in office management or related administrative role.
• Strong organizational skills with the ability to multitask and prioritize work effectively.
• Excellent communication skills, both written and verbal.
• Ability to supervise and lead a team of office staff.
• Experience in calendar management and scheduling appointments.

Responsibilities

• Communicate the Vision, Values and Core Constituencies for the front desk staff in your assigned area
• Provide leadership and coaching to all front desk staff
• Work with Site Managers to establish goals and objectives for front desk operations
• Implement and achieve the goals and objectives for the front desk
• Attend and participate in all scheduled meetings and one-on-ones
• Provide performance feedback to Site Managers for quarterly feedback and annual reviews
• Give verbal corrective action as needed and inform Site Manager of concerns
• Be proficient in lesson plans and skills, and verify front desk is effectively communicating to customers
• Collaborate with Site Managers on marketing and enrollment plans for events
• Work to ensure customer growth and retention
• Escalate issues posing risk to Site Managers
• Assist in filling gym coverage needs and fill in when needed
• Oversee Front Desk Management to ensure customer satisfaction
• Train front desk staff on policies and iClass
• Be available to support front desk staff
• Communicate effectively with clients, vendors, and stakeholders
• Ensure compliance with company policies and procedures
• Administrative duties for events and programming are implemented and utilized by front desk staff
• Run tuition and fees monthly and ensure reports are sent to payments
• Prior to tuition, run attendance reports and drop inactive students
• Follow up on aged accounts with Site Managers and front desk staff
• Respond to chargebacks and e-check returns
• Create, change, and remove programs and classes
• Process enrollments, drops, and changes
• Manage all email distributions from iClass to families
• Keep track of waitlists

Skills

Office management

Organizational skills

Communication

Team supervision

Calendar management

Microsoft Office

Tools

Microsoft Office

Job description

Houston Gymnastics Academy in Houston, TX is seeking a Front Office Supervisor to lead the front desk team, manage schedules, and ensure a welcoming, efficient experience for families. The role requires evening hours (3pm-8:30pm) Monday through Friday with occasional weekend shifts, and a pay rate of $25 per hour.

Responsibilities include coaching front desk staff, coordinating with Site Managers on goals, and implementing policies.