Evening Front Office Manager Assistant

Asher Adams, Autograph Collection; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Asher Adams in Salt Lake City is seeking an Assistant Front Office Manager to help supervise the front office, concierge, PBX and bell staff, with an emphasis on delivering exceptional service and operational efficiency.

This role focuses on evening shift coverage, staff development, guest satisfaction, and coordinating with other hotel departments to create a seamless guest experience in the Union Pacific Depot landmark.

Qualifications

• Prior cash handling experience necessary.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Minimum of 2 years previous hotel front office or guest services experience.
• Extensive knowledge of all hotel departments.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Knowledge of computer programs utilized in property management
• Ability to work a flexible schedule to include weekends and holidays.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Constantly. Answer guest questions and offer information and assistance.
• Constantly. Answer telephones.
• Constantly. Check guests in and out.
• Constantly. Communicate with other departments to fulfill guest needs.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor reservations made and house count.
• Constantly. Monitor status of guest accounts.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Update information in the computer systems as needed (i.e., post charges).
• Frequently. Act as Manager-On-Duty when assigned.
• Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Verify all shift work and deposits.
• Occasionally. Assist in the training and development of new Front Desk Clerks.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Call other hotels in area for room status.
• Occasionally. Follow checklist for required duties and timelines.
• Occasionally. Read, pass on log and communicate with previous shift.
• Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.
• Occasionally. Use verifone to authorize credit cards and checks.
• Occasionally. Other duties as assigned by Supervisor.

Skills

Cash handling

Front desk experience

Guest service

Communication

Multitasking

Problem solving

English fluency

Flexible schedule

Education

High School diploma or GED

7th/8th grade math skills

Tools

Property management software

Job description

Asher Adams in Salt Lake City is seeking an Assistant Front Office Manager to help supervise the front office, concierge, PBX and bell staff, with an emphasis on delivering exceptional service and operational efficiency.

This role focuses on evening shift coverage, staff development, guest satisfaction, and coordinating with other hotel departments to create a seamless guest experience in the Union Pacific Depot landmark.