Evening Front Desk Supervisor: Guest Experience

Vision Hospitality Group, Inc.; Boulder (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Paid Holidays and Personal Floating

Job summary

Vision Hospitality Group, Inc. in Boulder, CO seeks a Front Desk Supervisor to support the Front Office Manager and oversee the guest service team. The role emphasizes the first impression for guests and alignment with our ONE TEAM, ONE VISION philosophy.

You will focus on internal growth, uphold culture, and help meet hotel goals. PM shift with occasional mid shifts ensures coverage and strong service delivery to guests.

Qualifications

• Must be responsible for security of guests, fellow employees and hotel assets.
• Ability to report to scheduled shifts and communicate effectively in writing, by telephone and in person.
• Able to work a flexible schedule and collaborate across departments.
• Knowledge of PMS systems and hotel operations is preferred.
• Demonstrates integrity, teamwork and a customer-first attitude.

Responsibilities

• Oversee Front Office Team and assist Front Office/Operations Manager.
• Maintain first impressions, guest satisfaction and brand standards.
• Promote internal growth programs and live company culture.
• Meet and exceed company goals and key metrics.

Skills

Confidentiality

Security awareness

Fire safety knowledge

Shift scheduling

Communication skills

Flexibility

Organization

Integrity

Diversity & inclusion

Values-driven

Physical ability 25lbs

Escalation handling

PMS/computer skills

English proficiency

Written communication

Job description

Vision Hospitality Group, Inc. in Boulder, CO seeks a Front Desk Supervisor to support the Front Office Manager and oversee the guest service team. The role emphasizes the first impression for guests and alignment with our ONE TEAM, ONE VISION philosophy.

You will focus on internal growth, uphold culture, and help meet hotel goals. PM shift with occasional mid shifts ensures coverage and strong service delivery to guests.