Evening Front Desk Specialist - Wellness Clinic

Greenwich House; New York (NY); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Medical/Dental/Vision Insurance

403(b) Plan

Paid Time Off

Job summary

Greenwich House is seeking a Receptionist for the Center for Resiliency and Wellness in New York, NY. You will greet clients, manage check-ins, collect co-pays, and support telehealth with a calm, welcoming presence in a trauma-informed setting.

The role requires strong organizational skills, reliability, and the ability to work after 5pm. Bilingual abilities are preferred, and experience with EHR systems and Microsoft Office is advantageous.

Qualifications

• High school diploma required; associate/bachelor's preferred.
• 1-2 years front desk/administrative/customer service experience, preferably in healthcare or behavioral health.
• Basic computer proficiency, including EHR systems, scheduling platforms, and Microsoft Office, with accuracy in data entry.

Responsibilities

• Greet check-in clients and caregivers in a professional, warm, and welcoming manner.
• Maintain a calm, organized waiting room environment.
• Provide basic directions, forms, and general information about clinic services.
• Verify client identity and appointment details at each visit.
• Confirm no changes to insurance coverage at every check-in and update records as needed.
• Collect co-pays at every visit and provide receipts.
• Ensure completion of required forms and offer assistance as needed.
• Provide basic telehealth connection support and troubleshooting.
• Confirm scheduled appointments and check clients in/out.
• Handle simple scheduling tasks and escalate complex issues to Scheduler.
• Answer calls professionally and respond to routine inquiries.
• Take clear messages and route calls to Scheduler or Patient Advocate as needed.
• Document and relay issues for follow-up to appropriate staff.
• Scan/file documents and maintain front desk records.
• Maintain HIPAA compliance and professional boundaries; no personal cell use.

Skills

Strong communication

Organizational skills

Multitasking

Patient-centered demeanor

HIPAA knowledge

Bilingual (Spanish preferred)

Education

High school diploma

Associate degree

Bachelor's degree

Tools

EHR systems

Scheduling platforms

Microsoft Office

Job description

Greenwich House is seeking a Receptionist for the Center for Resiliency and Wellness in New York, NY. You will greet clients, manage check-ins, collect co-pays, and support telehealth with a calm, welcoming presence in a trauma-informed setting.

The role requires strong organizational skills, reliability, and the ability to work after 5pm. Bilingual abilities are preferred, and experience with EHR systems and Microsoft Office is advantageous.