Wellness Front Desk Specialist: Client Care & Admin

Little Bird Wellness; East Granby (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

Little Bird Wellness in Connecticut is hiring a friendly Receptionist to manage front desk operations, greet clients, handle calls, schedule appointments, and support two office locations. You will be the first point of contact and play a key role in creating a calm, welcoming experience for clients and practitioners alike.

The ideal candidate is organized, reliable, and good at multitasking, with strong communication skills and comfort using scheduling software.

Qualifications

• 1 year of customer service experience (Required).
• Excellent verbal and written communication skills.
• Organized, dependable, and detail-oriented.
• Ability to manage multiple tasks while remaining calm and professional.
• Comfort with basic retail and payment handling.

Responsibilities

• Serve as the primary point of contact for clients in person, by phone, text, and email.
• Answer questions about services, scheduling, and office logistics.
• Schedule appointments accurately and efficiently.
• Assist clients with planning services such as couples sessions and spa days.
• Ensure all client communication is responded to in a timely and professional manner.
• Manage daily check-in and check-out processes.
• Maintain accurate schedules and calendars for both offices.
• Monitor bookings to prevent errors, overlaps, or gaps.
• Handle payments, gift cards, and retail purchases.
• Support a smooth transition between client appointments.
• Maintain a clean, calm, and organized front desk and shared office spaces.
• Support practitioners by helping the office run efficiently throughout the day.
• Rotate and manage laundry as needed during shifts.
• Assist with light office tasks that support daily operations.
• Weekend shift: deep cleaning of office (dust, vacuum, clean bathrooms).
• Track and update office supplies and retail inventory according to established procedures.
• Update inventory systems on assigned schedules.
• Communicate supply needs or issues promptly to management.

Skills

Customer service

Communication

Organization

Multitasking

Cash handling

Tools

Scheduling software

Job description

Little Bird Wellness in Connecticut is hiring a friendly Receptionist to manage front desk operations, greet clients, handle calls, schedule appointments, and support two office locations. You will be the first point of contact and play a key role in creating a calm, welcoming experience for clients and practitioners alike.

The ideal candidate is organized, reliable, and good at multitasking, with strong communication skills and comfort using scheduling software.