Evening Front Desk & Safety Monitor – Manhattan

ACMH, Inc.; New York (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

ACMH, Inc. is seeking a Front Desk Monitor for Independence House in Manhattan (Washington Heights). The role covers Thursday through Monday, 3:00pm-11:00pm, with responsibilities including managing building access, handling messages, distributing mail, and supporting crisis intervention.

Position requires a high school diploma and willingness to cover shifts across ACMH locations. The salary is $43,680 with generous benefits, reflecting commitment to residents' wellbeing and equity in services.

Qualifications

• High school diploma or equivalent.
• Ability to work with people and take responsibility.
• Willingness to cover front desk shifts at multiple ACMH residential locations.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Taking telephone messages for residents and staff.
• Distributes resident mail.
• Provides first line of defense in emergencies; calls management, fire dept. as needed; assists with evacuation.
• Conducts building rounds during shift.
• Records resident events, incidents, and walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication per policy.
• Reports incidents or behavioral changes to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends trainings as requested by supervisor.
• Provides front desk coverage at other ACMH locations as needed.
• Maintains a calm, respectful, professional demeanor with residents, staff, and visitors.
• Duties as assigned by supervisor.

Education

High school diploma

Job description

ACMH, Inc. is seeking a Front Desk Monitor for Independence House in Manhattan (Washington Heights). The role covers Thursday through Monday, 3:00pm-11:00pm, with responsibilities including managing building access, handling messages, distributing mail, and supporting crisis intervention.

Position requires a high school diploma and willingness to cover shifts across ACMH locations. The salary is $43,680 with generous benefits, reflecting commitment to residents' wellbeing and equity in services.