Front Desk Monitor, Independence House (FT)

ACMH, Inc.; New York (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

ACMH, Inc. is seeking a Front Desk Monitor for Independence House in Manhattan (Washington Heights). The role covers Thursday through Monday, 3:00pm-11:00pm, with responsibilities including managing building access, handling messages, distributing mail, and supporting crisis intervention.

Position requires a high school diploma and willingness to cover shifts across ACMH locations. The salary is $43,680 with generous benefits, reflecting commitment to residents' wellbeing and equity in services.

Qualifications

• High school diploma or equivalent.
• Ability to work with people and take responsibility.
• Willingness to cover front desk shifts at multiple ACMH residential locations.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Taking telephone messages for residents and staff.
• Distributes resident mail.
• Provides first line of defense in emergencies; calls management, fire dept. as needed; assists with evacuation.
• Conducts building rounds during shift.
• Records resident events, incidents, and walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication per policy.
• Reports incidents or behavioral changes to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends trainings as requested by supervisor.
• Provides front desk coverage at other ACMH locations as needed.
• Maintains a calm, respectful, professional demeanor with residents, staff, and visitors.
• Duties as assigned by supervisor.

Education

High school diploma

Job description

Description

Position: Front Desk Monitor, Independence House

Reports to: Program Director

Location: Manhattan (Washington Heights)

Schedule: Thursdays through Mondays (3:00pm-11:00pm)

Tasks:

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Duties as assigned by supervisor.

Requirements

High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Salary: $43,680 plus generous benefits

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.