Front Desk Monitor, Independence House (FT)

ACM; New York (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Generous benefits

Job summary

ACMH in Manhattan (Washington Heights) seeks a Front Desk Monitor for Independence House, reporting to the Program Director. You will oversee entry/exit of residents and guests and manage telephone messages.

The role requires a high school diploma, willingness to cover shifts across ACMH locations, and a 3:00pm–11:00pm schedule from Thursday to Monday. Benefits accompany a $43,680 salary and stable, supportive work environment.

Qualifications

• High school diploma and ability to work with people.

Responsibilities

• Monitors entry and exit of residents and guests.
• Screens telephone messages for residents and staff.
• Distributes resident mail.
• Provides first response in emergencies; notifies management and emergency services.
• Conducts building rounds during shift.
• Records resident events and observations in the Front Desk Logbook.
• Monitors residents' self-administration of medications per policy.
• Reports incidents or changes to on-call staff.
• Assists with client meal plans as applicable.
• Attends required training.
• Provides front desk coverage at other ACMH locations as needed.
• Maintains a calm, respectful, professional demeanor.
• Performs additional duties as assigned.

Education

High school diploma

Job description

Description

Position: Front Desk Monitor, Independence House

Reports to: Program Director

Location: Manhattan (Washington Heights)

Schedule: Thursdays through Mondays (3:00pm-11:00pm)

Tasks:

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Duties as assigned by supervisor.

Requirements

High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Salary: $43,680 plus generous benefits

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.