Evening Front Desk & Night Audit Specialist

The World Equestrian Center; Pleasant Plain (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The World Equestrian Center in Wilmington, Ohio is seeking a Front Office & Guest Services team member to greet guests, check them in, issue room keys, and manage guest inquiries. The role requires coordinating reservations, payments, and daily event knowledge to ensure guest satisfaction.

As an on-site, full-time position, you will answer calls, balance accounts, and support housekeeping and maintenance teams to uphold service standards.

Qualifications

• Professional, courteous attitude.
• Ability to multitask in a fast-paced environment.
• Flexible availability to include weekends is required.

Responsibilities

• Greet, register, and assign rooms to guests of facility.
• Issue room keys and important information to guests.
• Make hotel reservations and check room availability.
• Verify credit card authorization or collect cash payment for guests.
• Answer main telephone line and transfer to proper departments or guest rooms.
• Review guest accounts and charges at checkout.
• Be familiar with daily events and shows on site.
• Coordinate with housekeeping and maintenance on guest issues.

Skills

Professional demeanor

Courteous attitude

Multitasking

Flexible weekends

Job description

The World Equestrian Center in Wilmington, Ohio is seeking a Front Office & Guest Services team member to greet guests, check them in, issue room keys, and manage guest inquiries. The role requires coordinating reservations, payments, and daily event knowledge to ensure guest satisfaction.

As an on-site, full-time position, you will answer calls, balance accounts, and support housekeeping and maintenance teams to uphold service standards.