Evening Front Desk Lead

TS2 Hospitality; Olathe (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off

Referral bonus

401(k) with 3% employer contribution

Hotel discounts

Opportunities for promotions

Job summary

TS2 Hospitality seeks a Hotel Front Desk Associate to greet guests, manage check-in/out, and act as the on-site leader when managers are not present. The role emphasizes hospitality excellence, adherence to procedures, and cross-department coordination.

Ideal candidates will be reliable, friendly, and capable of multitasking in a fast-paced environment. This is a full-time, on-site position with opportunities for growth and promotions within TS2 Hospitality.

Qualifications

• Shows a positive attitude and teamwork mindset.
• Delivers excellent guest service in every interaction.
• Arrives on time and completes shifts.
• Flexible availability including weekends and holidays.
• Understands emergency procedures and operates as the on-site lead when needed.
• Comfortable using computers for front desk tasks.

Responsibilities

• Maintain front desk presence and be ready to assist guests.
• Act as person in charge in managers' absence and follow emergency procedures.
• Handle check-in/check-out, billing, and payments.
• Follow hotel processes for logs, reports, and shift checklists.
• Respond to guest requests and resolve issues per policies.
• Assist housekeeping, laundry, and F&B as needed.
• Coordinate with housekeeping and maintenance for seamless guest experience.
• Attend trainings and meetings as directed.
• Perform other tasks as assigned.

Skills

Positive attitude

Guest service

Punctuality

Flexible schedule

Emergency procedures

Computer skills

Multitasking

Communication

Calm under pressure

Job description

TS2 Hospitality seeks a Hotel Front Desk Associate to greet guests, manage check-in/out, and act as the on-site leader when managers are not present. The role emphasizes hospitality excellence, adherence to procedures, and cross-department coordination.

Ideal candidates will be reliable, friendly, and capable of multitasking in a fast-paced environment. This is a full-time, on-site position with opportunities for growth and promotions within TS2 Hospitality.