Evening Front Desk & Guest Services Associate

guestservices; Naples (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Guest Services, Inc. is seeking a Receptionist to greet residents and visitors and to answer incoming calls promptly and courteously. The role requires strong customer service skills and a professional, friendly demeanor for a 2nd shift (4pm–12am), Monday to Friday.

Pay is commensurate with experience. The selected candidate will manage visitor logs, perform clerical tasks, maintain confidential documents, and support the department to resolve issues with tact and discretion.

Qualifications

• HS Diploma or equivalent.
• 1 year of related experience.
• Positive and friendly attitude.
• Ability to interact with a wide variety of people; organize priorities; learn and develop new skills; problem solve.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Ability to demonstrate proper telephone etiquette, excellent customer service, written and oral communication and listening skills.

Responsibilities

• Professionally answer incoming calls. Screen, transfer, and direct calls; take messages as needed.
• Greet and direct residents and visitors to the property in a professional, friendly manner.
• Maintain accurate visitor log for emergency use.
• Perform clerical duties to provide administrative support.
• Maintain confidential documents.
• Resolve complaints within authority; refer others as needed.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Microsoft Office

Communication skills

Problem solving

Teamwork

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Guest Services, Inc. is seeking a Receptionist to greet residents and visitors and to answer incoming calls promptly and courteously. The role requires strong customer service skills and a professional, friendly demeanor for a 2nd shift (4pm–12am), Monday to Friday.

Pay is commensurate with experience. The selected candidate will manage visitor logs, perform clerical tasks, maintain confidential documents, and support the department to resolve issues with tact and discretion.