Evening Front Desk & Guest Experience Lead

Sandpiper Property Mgt; Colton (CA); Sur place; USD 23 000 - 25 000; Plein temps

Résumé du poste

Sandpiper Hospitality is seeking a Guest Services Ambassador (GSA) to be the essential face of our Colton, CA hotel. You will master front desk operations, deliver exceptional guest experiences, and support all hotel functions across departments.

This on-site role emphasizes safety, efficiency, and cross-functional collaboration as you greet guests, manage reservations, and contribute to revenue goals. Join a fast-growing extended stay company and help us live our value, 'We Are All In.'

Qualifications

• Hospitality-focused role requiring a proactive, guest-first approach.
• Strong communication with staff and guests; conflict management and negotiation skills.

Responsabilités

• Exceptional Guest Relations: greet guests warmly, ensure satisfaction and handle conflicts calmly.
• Front Desk Coordination: manage check-ins/check-outs, reservations, property tours, and sales events.
• Safety & Compliance: ensure building safety and follow procedures during emergencies.
• Accuracy & Documentation: follow policies and document work activity.
• Revenue Management: support lead management and revenue guidelines.
• Ancillary Sales: promote and sell ancillary offerings to maximize revenue.
• Essential Support: handle laundry duties and general facility upkeep.
• Cross-Training: learn duties of non-management staff and assist as needed.

Description du poste

Sandpiper Hospitality is seeking a Guest Services Ambassador (GSA) to be the essential face of our Colton, CA hotel. You will master front desk operations, deliver exceptional guest experiences, and support all hotel functions across departments.

This on-site role emphasizes safety, efficiency, and cross-functional collaboration as you greet guests, manage reservations, and contribute to revenue goals. Join a fast-growing extended stay company and help us live our value, 'We Are All In.'