Overnight Front Desk & Guest Experience Lead

Sandpiper Property Mgt; Brownsville (TX); Sur place; USD 19 000 - 21 000; Plein temps

Résumé du poste

Sandpiper Hospitality is seeking an Overnight Guest Services Ambassador (GSA) to command the front desk and ensure a seamless, secure overnight guest experience. As the sole on-site authority during night hours, you will manage guest relations, safety protocols, and essential support tasks while upholding our Do the Right Thing standard.

This role requires reliability, independence, and excellent communication during night shifts.

Qualifications

• Effective communication with staff and guests.
• Conflict management capabilities.
• Negotiation and sales skills are required.

Responsabilités

• Overnight guest relations and front desk operations.
• Coordinate late check-ins, early check-outs, reservations, and security checks.
• Ensure safety of the building and occupants; contact emergency services when needed.
• Inspect studios and public spaces overnight for policy compliance.
• Review studio inventory and maximize overnight revenue.
• Document overnight activities accurately.
• Perform laundry duties and general cleaning/maintenance.

Connaissances

Communication

Conflict management

Sales skills

Description du poste

Sandpiper Hospitality is seeking an Overnight Guest Services Ambassador (GSA) to command the front desk and ensure a seamless, secure overnight guest experience. As the sole on-site authority during night hours, you will manage guest relations, safety protocols, and essential support tasks while upholding our Do the Right Thing standard.

This role requires reliability, independence, and excellent communication during night shifts.