Evening Front Desk Concierge — Welcoming & Safe Service

The Aspenwood Company

Houston (TX)

On-site

USD 18,000 - 26,000

Full time

14 days+

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Benefits offered by this job

401K match

Perks at Work discount

Floating holiday

PTO rollover

Employee Assistance

Pay advances

Healthcare options

Financial hardship programs

Compassionate leave

PTO cashout

Job summary

The Aspenwood Company in Houston is seeking a friendly Concierge/Front Desk/Security Associate to warmly welcome residents and guests while helping maintain a safe, pleasant environment at Village of Tanglewood.

This full-time role requires availability for weekends and holidays, with a schedule of 2:00 p.m. to 10:00 p.m. Monday through Friday. Compensation is $16.00 per hour, plus comprehensive benefits and opportunities for growth within a community-focused team.

Qualifications

High School diploma or GED required.
Prior customer service, front desk, and telephone experience preferred.
Proficient in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

Responsibilities

Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
Monitor all incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and all public spaces.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, either on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.