Evening Front Desk Agent – Guest Services & Reservations

Buffalo Lodging Associates, LLC; Solon (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid weekly

Medical, Dental & Vision Insurance

401(k) with company match

Paid vacation and sick time

Holidays

Tuition reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent/ Guest Service Representative for SpringHill Suites by Marriott in Solon, OH. The role focuses on greeting guests, processing check-ins/outs, and delivering courteous service at the front desk.

Responsibilities include managing reservations, handling payments, and providing information about hotel amenities. Evening shifts (3 PM–11 PM) with weekend availability are required.

Qualifications

• Customer service experience preferred.
• Excellent communication and friendly demeanor required.
• Must be able to interact professionally with guests.

Responsibilities

• Greet guests and complete check-in/check-out using the PMS.
• Handle cash, credit cards, and property transactions.
• Inform guests about hotel services and local amenities.
• Take reservations and update/cancel them in the system.
• Schedule includes mostly evening shifts (3 PM–11 PM) with weekend availability.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent/ Guest Service Representative for SpringHill Suites by Marriott in Solon, OH. The role focuses on greeting guests, processing check-ins/outs, and delivering courteous service at the front desk.

Responsibilities include managing reservations, handling payments, and providing information about hotel amenities. Evening shifts (3 PM–11 PM) with weekend availability are required.