Evening Front Desk Agent — Guest Services

Vista Host Hotels Management & Development; Moab (UT); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Vacation and sick leave

Health, vision, dental insurance

Life and disability insurance

401(k) plan

Employee housing may be available

Employee assistance program

Job summary

Vista Host Hotels Management & Development in Moab is seeking a Guest Service Representative for the Expedition Lodge front desk. You will handle check-in/check-out, room inspections, and guest communications to ensure a positive experience during the 3 pm–11 pm Wednesday to Sunday shift.

The role emphasizes customer-focused service, payment processing, and coordination with housekeeping to meet guest needs, while upholding Hilton brand standards and front desk operations.

Qualifications

• Must communicate effectively in English, both verbally and in writing.
• Previous guest service, hospitality, retail, tourism, or guest-facing experience preferred but not required.

Responsibilities

• Deliver exceptional guest service while creating a welcoming and professional first impression of the hotel.
• Greet guests, complete check-in and check-out procedures, issue room keys, room inspections, and assign rooms accurately and efficiently.
• Provide information regarding hotel amenities, services, and local attractions in the Moab region.
• Process payments, verify credit authorizations, and follow hotel cash-handling and credit policies.
• Respond promptly and professionally to guest requests, concerns, and service issues.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Maintain accurate guest records and reservations in the property management system.
• Answer and route internal and external phone calls according to hotel standards.
• Maintain organized shift logs to ensure clear communication between shifts and departments.
• Support quality assurance standards for front office operations and Hilton brand requirements.
• Maintain cleanliness and organization of the front desk, lobby, and guest coffee areas.
• Assist with reservations, modifications, and cancellations through phone, online, and in-person channels.
• Take ownership of guest recovery situations and ensure concerns are resolved to the guest’s satisfaction.
• Assist other departments as needed and perform additional duties as assigned

Skills

Customer service

English communication

Teamwork

Job description

Vista Host Hotels Management & Development in Moab is seeking a Guest Service Representative for the Expedition Lodge front desk. You will handle check-in/check-out, room inspections, and guest communications to ensure a positive experience during the 3 pm–11 pm Wednesday to Sunday shift.

The role emphasizes customer-focused service, payment processing, and coordination with housekeeping to meet guest needs, while upholding Hilton brand standards and front desk operations.