HOTEL FRONT DESK CLERK

Kunal LLC; City of Plattsburgh (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Quality Inn & Suites of Plattsburgh is seeking a friendly Part-time Overnight Front Desk Clerk in Plattsburgh, NY. You will be the face of the hotel, handling check-ins/outs, guest inquiries, and reservations using the PMS system. The role requires strong communication and a guest-first attitude.

Shifts run from 11:00 PM to 7:00 AM with flexible scheduling including weekends and holidays. Prior front desk or customer service experience is a plus, as is basic computer proficiency.

Qualifications

• High school diploma or equivalent required.
• Hotel front desk or customer service experience preferred.
• Strong communication and guest-focused attitude.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; PMS experience is a plus.
• Availability for flexible shifts including nights, weekends, holidays.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience.
• Process guest check-ins and check-outs accurately using hotel PMS.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room reservations, cancellations, and modifications via phone, email, and in person.
• Process payments, issue receipts, and maintain accurate cash handling procedures.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide local area information and recommendations to enhance the guest experience.

Skills

Guest service

Communication

Multitasking

Calm under pressure

Team player

Education

High school diploma

Tools

PMS Software

Job description

About the Role:

Quality Inn & Suites of Plattsburgh is looking for a friendly and motivated Hotel Front Desk Clerk to join our team in Plattsburgh, NY! This is a fantastic opportunity to be the face of our hotel, creating memorable first impressions and delivering outstanding guest experiences every day.

We are seeking a part time Overnight Front Desk Clerk, shifts are from 11:00PM to 7:00AM.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience
• Process guest check-ins and check-outs accurately using hotel property management systems (PMS)
• Handle guest inquiries, requests, and complaints promptly and professionally
• Manage room reservations, cancellations, and modifications via phone, email, and in person
• Process payments, issue receipts, and maintain accurate cash handling procedures
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide local area information and recommendations to enhance the guest experience

Requirements:

• High school diploma or equivalent required
• Previous hotel front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills with a guest-first attitude
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer proficiency; experience with hotel PMS software is a plus
• Availability to work flexible shifts including evenings, weekends, and holidays
• Professional appearance and a positive, team-oriented demeanor