Executive Housekeeper & Guest Experience Leader

Essex Hotel Management; City of Plattsburgh (NY); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Essex Hotel Management's Plattsburgh property, the Hampton Inn & Suites - Hilton, is seeking a DRIVEN Guest Service Agent to deliver exceptional guest experiences. You will coordinate with housekeeping and front-desk teams to ensure smooth arrival, stay, and departure processes.

The ideal candidate demonstrates strong organizational and communication skills, reliability, and a genuine hospitality mindset. This on-site role supports a fast-paced team within a historic hotel setting.

Qualifications

• High school diploma or equivalent.
• Excellent organizational and communication skills.
• Strong leadership and interpersonal abilities.
• Ability to work under pressure and meet deadlines.
• Knowledge of cleaning chemicals, storage and disposal methods.
• Able to lift and move heavy objects.
• Willingness to work weekends and holidays.

Responsibilities

• Oversee the daily operations of the housekeeping department.
• Develop and implement cleaning schedules and procedures.
• Train and supervise housekeeping staff.
• Ensure that all guest rooms and public areas are clean and well-maintained.
• Manage inventory and order supplies as needed.
• Respond to guest requests and complaints in a timely and professional manner.
• Maintain a safe and healthy work environment for staff and guests.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Organizational skills

Communication skills

Leadership

Interpersonal skills

Deadline management

Flexibility

Safety awareness

Education

High School Diploma

Job description

Essex Hotel Management's Plattsburgh property, the Hampton Inn & Suites - Hilton, is seeking a DRIVEN Guest Service Agent to deliver exceptional guest experiences. You will coordinate with housekeeping and front-desk teams to ensure smooth arrival, stay, and departure processes.

The ideal candidate demonstrates strong organizational and communication skills, reliability, and a genuine hospitality mindset. This on-site role supports a fast-paced team within a historic hotel setting.