Floor Houseperson

Essex Hotel Management; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Hampton Inn & Suites Lake Placid, managed by Essex Hotel Management, is seeking a DRIVEN Houseperson to maintain clean public areas and guest rooms. You will support the housekeeping team, deliver supplies, and respond to guest requests with professionalism. This role requires physical lift capability and flexibility to work weekends and holidays.

Join a team that values solutions, integrity, and guest satisfaction as part of Essex Hotel Management's hospitality team in Lake Placid.

Qualifications

• High school diploma or equivalent.
• Previous experience in a hotel or hospitality setting preferred.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to lift and carry up to 50 pounds.
• Flexibility to work weekends and holidays.

Responsibilities

• Clean and maintain hotel public areas, including hallways, lobbies, and elevators.
• Assist housekeeping staff with cleaning and maintaining guest rooms.
• Deliver linens, towels, and other supplies to guest rooms as needed.
• Remove trash and dirty linens from guest rooms.
• Respond to guest requests and complaints in a timely and professional manner.
• Report any maintenance issues or safety hazards to the appropriate department.
• Follow all hotel policies and procedures, including safety and security protocols.

Skills

Attention to detail

Communication skills

Customer service

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Description

The Hampton Inn & Suites Lake Placid, managed by Essex Hotel Management, is currently seeking a DRIVEN Houseperson.

As a Houseperson, you will be responsible for ensuring that our hotel's public areas and guest rooms are clean, tidy, and well-maintained. You will work closely with our housekeeping team to ensure that our guests have a comfortable and enjoyable stay.

Responsibilities:

• Clean and maintain hotel public areas, including hallways, lobbies, and elevators


• Assist housekeeping staff with cleaning and maintaining guest rooms


• Deliver linens, towels, and other supplies to guest rooms as needed


• Remove trash and dirty linens from guest rooms


• Respond to guest requests and complaints in a timely and professional manner


• Report any maintenance issues or safety hazards to the appropriate department


• Follow all hotel policies and procedures, including safety and security protocols

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work


• Responsive to our partners, our team members, and our guests


• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable


• Value-Oriented - we value diversity, relationships, and performance


• Engaged - we care about the work we do and the people we work with


• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

Requirements:

• High school diploma or equivalent


• Previous experience in a hotel or hospitality setting preferred


• Ability to work independently and as part of a team


• Strong attention to detail and organizational skills


• Excellent communication and customer service skills


• Ability to lift and carry up to 50 pounds


• Flexibility to work weekends and holidays