Evening Front Desk Agent — Guest Experience

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for you and your family

401K matching

Free associate meals

Free associate parking

Free associate bus pass

Discounts with Crescent properties

Discounts at Marriott properties

Job summary

Crescent Hotels & Resorts seeks a Front Desk Agent for the Renaissance Columbus Downtown Hotel on the second shift. You will greet and register guests, assist with check-out, and ensure accurate payment handling while delivering exceptional service.

We offer competitive wages and a comprehensive benefits plan, including 401K matching, free meals, parking, a bus pass, and family discounts at Crescent properties and Marriott-branded properties worldwide.

Qualifications

• Experience as a Front Desk Agent or in a high-volume guest-facing role.
• Strong customer service orientation and problem-solving skills.
• Comfort with cash handling and transaction processing.
• Proficiency with computers and hotel front desk software.

Responsibilities

• Greet and register guests during check-in and check-out.
• Use the POS system to process payments and issue receipts.
• Assist guests with inquiries, room changes, and special requests.
• Provide information about hotel services, local attractions, and directions.

Skills

Front desk experience

Customer service

Cash handling

Computer skills

POS system

Tools

Point-of-sale system

Job description

Crescent Hotels & Resorts seeks a Front Desk Agent for the Renaissance Columbus Downtown Hotel on the second shift. You will greet and register guests, assist with check-out, and ensure accurate payment handling while delivering exceptional service.

We offer competitive wages and a comprehensive benefits plan, including 401K matching, free meals, parking, a bus pass, and family discounts at Crescent properties and Marriott-branded properties worldwide.