Evening Dispatcher - Electric Utility Ops

Aiken Electric Cooperative, Inc.; Aiken (SC); On-site; USD 45,000 - 70,000; Full time

Job summary

Aiken Electric Cooperative, Inc. is seeking a Dispatcher I-II-III for evening shift coverage in the Engineering department.

The role maintains communication between field crews and the operations base, monitors electric and broadband systems, and coordinates responses to outages and service needs to ensure safe, reliable operation. The position requires flexibility for alternate shifts, with 24/7 dispatch support.

Qualifications

• High School Diploma required for Dispatcher I; two years or more experience as Dispatcher II/III required for higher levels.
• Two-Year Technical Degree preferred as per qualifications.

Responsibilities

• Communicate promptly and accurately with field units and the operations base to dispatch outages, service interruptions, meter connects/disconnects, and other field requests.
• Use OMS (Calls Manager, Crew Manager, Crew Call) to assess outages, mobilize crews, track restoration, and document field actions.
• Monitor SCADA alarms, system load, weather, and other data; respond per procedures and maintain records of failures.
• Coordinate with field personnel, issue SCADA commands, and record switching activities.
• Monitor TWACS substation communications; notify concerns, review reports, and create service orders for outages or meter issues.
• Maintain TWACS meter and DSI associations, add meters/DSI units/LCT devices, and resolve alerts.
• Use Service-Link Dispatch to send mobile service orders to field personnel.
• Maintain outage records and compile monthly reports; report mapping discrepancies for correction.
• Perform Member Service duties such as answering and routing member calls.

Skills

Effective communication

Dispatch coordination

Analytical thinking

Teamwork

Education

High School Diploma

Two-Year Technical Degree (preferred)

Tools

Calls Manager

Crew Manager

Crew Call

SCADA

TWACS

AclaraOne

Service-Link Dispatch

Job description

Aiken Electric Cooperative, Inc. is seeking a Dispatcher I-II-III for evening shift coverage in the Engineering department.

The role maintains communication between field crews and the operations base, monitors electric and broadband systems, and coordinates responses to outages and service needs to ensure safe, reliable operation. The position requires flexibility for alternate shifts, with 24/7 dispatch support.