Evening Dispatch Team Lead — Mentoring & Growth

HighGround; Addison (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401k with company matching

Paid Vacation

Bonuses Potential

Advancement Potential

Job summary

Dry Force in Irving, TX seeks an Evening Dispatch Supervisor to lead the dispatch team, ensure efficient scheduling, and uphold high service standards. This role involves mentoring staff, coordinating shift coverage, and maintaining QA processes to deliver reliable customer support.

You will work closely with the Operations Support Manager to drive continuous improvement and ensure successful daily operations of the dispatch function.

Qualifications

• Experience leading dispatch teams and coordinating schedules.
• Strong focus on QA compliance and customer service practices.
• Willingness to work weekends and flexible hours.

Responsibilities

• Oversee day-to-day dispatch operations and scheduling.
• Mentor new hires and support training programs.
• Monitor QA calls and provide feedback to improve performance.

Skills

Leadership

Mentoring

Communication

QA compliance

Problem solving

BI tools

Weekend availability

Tools

Dash Dashboard

BI Reports

Job description

Dry Force in Irving, TX seeks an Evening Dispatch Supervisor to lead the dispatch team, ensure efficient scheduling, and uphold high service standards. This role involves mentoring staff, coordinating shift coverage, and maintaining QA processes to deliver reliable customer support.

You will work closely with the Operations Support Manager to drive continuous improvement and ensure successful daily operations of the dispatch function.