Senior Customer Service & Dispatch Specialist

Allbritten; Fresno (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Allbritten is seeking a Professional CSR-III to own complex customer interactions and service recovery, while optimizing scheduling efficiency and technician utilization. The role requires operating with minimal oversight, de-escalating issues, and upholding Allbritten’s professional standards.

The CSR-III will balance customer empathy with operational execution, supporting revenue awareness and accurate documentation in a fast-paced residential home services environment.

Qualifications

• 3+ years of customer service in fast-paced environments (call center, dispatch, scheduling).
• Proven ability to manage escalations professionally.
• Strong proficiency with scheduling software, CRM systems, and Microsoft Office/Google tools.

Responsibilities

• Serve as frontline owner of complex customer interactions and service recovery.
• Schedule, adjust, and optimize service appointments using dispatch/CRM systems.
• Communicate with field teams to coordinate arrivals and changes.
• Support booking outcomes with clear explanations and proactive follow-up.
• Document interactions thoroughly in the CRM/dispatch system and maintain confidentiality.
• Share best practices and assist during peak volumes without formal supervision.

Skills

Customer service Drivenness

Escalation management

Scheduling software

CRM proficiency

Communication skills

Tools

Microsoft Office

Google tools

Job description

Allbritten is seeking a Professional CSR-III to own complex customer interactions and service recovery, while optimizing scheduling efficiency and technician utilization. The role requires operating with minimal oversight, de-escalating issues, and upholding Allbritten’s professional standards.

The CSR-III will balance customer empathy with operational execution, supporting revenue awareness and accurate documentation in a fast-paced residential home services environment.