CSR

All American Facility Maintenance; Florida; Presencial; USD 22.000 - 30.000; Tempo integral

Resumo da vaga

All American Facility Maintenance is seeking a Customer Support Representative to support the Account Manager by ensuring timely submission of required documents and effective communication with customers and subcontractors. The role emphasizes detailed documentation, phone responsiveness, and coordination with technicians and supervisors.

Ideal candidates have at least 2 years in dispatch/CSR in facilities maintenance and can work independently.

Qualificações

• Must have excellent verbal communication skills.
• Minimum of 2 years of dispatch / CSR experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.
• Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills.
• Must be able to work well independently.
• Must possess organizational skills in managing multiple work orders simultaneously.
• Flexibility and willingness to learn and work on different tasks as needed.

Responsabilidades

• Follow-up on all open work orders to ensure required documentation is provided in a timely manner.
• Must take initiative to gather what is needed to move work order’s forward.
• Ability to priority work as need
• Must recognize and act on changes to a work order’s status based on urgency
• Answer phones
• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
• Relay work orders, messages, or information to or from technicians and supervisors
• Update customer web-based portals
• Relay work orders, messages, or information to or from technicians, supervisors
• Act on all incoming faxes
• Other duties assigned

Conhecimentos

Dispatch

CSR experience

Verbal communication

Organizational skills

Multitasking

Documentation

Attention to detail

Independent worker

Phone etiquette

Formação

College student / recent grad

Descrição da vaga

Summary/Objective:The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.KEY RESPONSIBILITIES:Follow-up on all open work orders to ensure required documentation is provided in a timely mannerMust take initiative to gather what is needed to move work order’s forwardAbility to priority work as needMust recognize and act on changes to a work order’s status based on urgencyAnswer phonesEnter accurate and complete notes in the system regarding correspondence with customers and subcontractorsRelay work orders, messages, or information to or from technicians and supervisorsUpdate customer web-based portalsRelay work orders, messages, or information to or from technicians, supervisorsAct on all incoming faxesOther duties assignedRequirements:Must have excellent verbal communication skillsMust have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.Must have excellent verbal communication skillsMust possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skillsMust be able to work well independentlyMust possess organizational skills in managing multiple work orders simultaneouslyFlexibility and willingness to learn and work on different tasks as needed.Strong attention to detailWorks: Friday–Tuesday, either 4pm–1am or 5pm–2amOff: Wednesday and Thursday