Evening Dinner Server at Luxury Mountain Resort

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); Presencial; USD 23 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Resumo da oferta

The Observatory Sun Valley, A Viceroy Resort in Sun Valley, Idaho, seeks a PM Dinner Server to deliver exceptional dinner and evening dining service with warmth and luxury. You will work across outlets, support events, and assist in other F&B areas as needed, contributing to outstanding guest experiences in a year-round mountain luxury setting.

Ideal candidates bring friendly, energetic service mindset, attention to detail, and comfort in a fast-paced environment.

Qualificações

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Responsabilidades

• Provide attentive, friendly, courteous, and professional service to all guests and team members.
• Deliver food and beverage service in an efficient, knowledgeable, and personalized manner.
• Maintain a thorough knowledge of menus, ingredients, beverages, wine, cocktails, and daily specials across all outlets.
• Accurately enter orders into the POS system and complete all cashiering and payment procedures.
• Anticipate guest needs and provide proactive, luxury-level hospitality throughout the dining experience.
• Ensure tables, stations, and service areas remain clean, organized, stocked, and presentation-ready at all times.
• Perform opening, closing, and side work duties in accordance with department standards and assigned checklists.
• Pre-bus and reset tables efficiently while maintaining cleanliness and service flow throughout service periods.
• Consistently upsell menu items, beverages, and promotional offerings when appropriate.
• Support banquet, catering, pool, lounge, cafe, and restaurant operations as business demands require.
• Assist fellow team members and other outlets to ensure overall operational success and guest satisfaction.
• Maintain knowledge of resort information, outlet offerings, and local recommendations to enhance the guest experience.
• Follow all food safety, alcohol service, sanitation, and safety procedures.
• Attend required meetings, trainings, and pre-shift lineups.
• Maintain a professional appearance and adhere to grooming and uniform standards.
• Ensure overall guest satisfaction and promptly communicate guest concerns or operational issues to leadership.
• Perform other duties as assigned by management.

Conhecimentos

Customer service

Multitasking

Communication

Stamina

Professional demeanor

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

The Observatory Sun Valley, A Viceroy Resort in Sun Valley, Idaho, seeks a PM Dinner Server to deliver exceptional dinner and evening dining service with warmth and luxury. You will work across outlets, support events, and assist in other F&B areas as needed, contributing to outstanding guest experiences in a year-round mountain luxury setting.

Ideal candidates bring friendly, energetic service mindset, attention to detail, and comfort in a fast-paced environment.