On‑Site IT Support Engineer – MSP Specialist

Kraft & Kennedy; San Francisco (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

HSA

Life insurance

Long-term disability insurance

401k with company match

Phone reimbursement

Paid time off

Job summary

Kraft Kennedy's Support Practice Group in San Francisco, CA seeks an on-site, full-time IT support professional.

You will work with a diverse team to deliver front-line helpdesk services for one local client and remote support for nationwide clients, using standard ticketing systems and monitoring tools. The role emphasizes problem solving, collaboration, and service excellence.

Join a team that values balance, professional growth, and a wide range of certifications and client environments.

Qualifications

• Minimum five years of helpdesk support with on-site experience.
• Bachelor’s Degree in IT or related field or at least 6 years of related work experience in lieu of a degree.
• Minimum one year of Managed Service Provider experience.
• Microsoft certifications and/or related technical certifications are strongly preferred.
• Very organized and detail oriented with strong follow-up.
• Experience with Windows 11 desktops and document management systems.

Responsibilities

• Provide on-site full-time support to one client located in San Francisco, CA.
• Provide remote support to nationwide clients using standard remote connections and ticketing system.
• Assist clients and IT staff with a broad range of issues including servers, virtualization, SAN, networking, and security.
• Escalate issues and coordinate with third-party vendors and team members.
• Perform Root Cause Analysis on complex client issues for one-time resolution.
• Contribute to internal projects to facilitate SPG growth.
• Participate in an on-call rotation.

Skills

Strong customer service and comms

Education

Bachelor’s Degree in IT or related field / 6 years experience in lieu of degree

Tools

Microsoft certifications

Job description

Kraft Kennedy's Support Practice Group in San Francisco, CA seeks an on-site, full-time IT support professional.

You will work with a diverse team to deliver front-line helpdesk services for one local client and remote support for nationwide clients, using standard ticketing systems and monitoring tools. The role emphasizes problem solving, collaboration, and service excellence.

Join a team that values balance, professional growth, and a wide range of certifications and client environments.