Evening Customer Support Specialist II

University of Rochester; United States; On-site; USD 25,000 - 35,000; Full time

Job summary

The University of Rochester, located at 60 Crittenden Blvd in Rochester, New York, is seeking a customer service professional to join our Transportation and Logistics team. This full-time role requires you to respond to inquiries by phone or email, process orders, and support service operations from 2:30pm to 11pm, Monday through Friday.

Minimum education is a high school diploma with at least one year of relevant experience.

Qualifications

• High School diploma and 1 year of relevant experience required

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Troubleshoots and resolves customer complaints.
• Hours: Mon-Fri 2:30pm-11pm

Education

High School diploma or equivalent

Job description

The University of Rochester, located at 60 Crittenden Blvd in Rochester, New York, is seeking a customer service professional to join our Transportation and Logistics team. This full-time role requires you to respond to inquiries by phone or email, process orders, and support service operations from 2:30pm to 11pm, Monday through Friday.

Minimum education is a high school diploma with at least one year of relevant experience.