Evening Customer Success Specialist (4 on/4 off)

Mesilla Valley Transportation; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation in El Paso, TX seeks a Night Shift Customer Success Specialist to support the Extended Coverage Team (ECT). The role is scheduled 6:00 p.m. to 6:00 a.m., 4 on-4 off, with varying weekend hours and a training period 8:00 a.m.

to 5:00 p.m. Monday to Friday, to ensure smooth operations. Responsibilities include clear, courteous communication with customers, accurate data entry, teamwork, and delivering a high level of customer service across operations.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills.
• Strong communication skills.
• Basic knowledge of motor carrier operations and geography.
• Competent user of MS Office.

Responsibilities

• Communicates in a clear and consistent manner and with high integrity.
• Accurately enters information into company computer systems.
• Works with team members to solve problems.
• Provides accurate information to customers.
• Demonstrates high resource utilization.
• Help the company provide a high level of customer service.

Skills

Customer service

Communication

MS Office

Geography knowledge

Education

High School Diploma or GED

Tools

MS Office

Job description

Mesilla Valley Transportation in El Paso, TX seeks a Night Shift Customer Success Specialist to support the Extended Coverage Team (ECT). The role is scheduled 6:00 p.m. to 6:00 a.m., 4 on-4 off, with varying weekend hours and a training period 8:00 a.m.

to 5:00 p.m. Monday to Friday, to ensure smooth operations. Responsibilities include clear, courteous communication with customers, accurate data entry, teamwork, and delivering a high level of customer service across operations.