Extended Coverage Fleet Manager at Soar Transportation Group South Salt Lake, UT

Soar Transportation Group; South Salt Lake (UT); On-site; USD 52,000 - 78,000; Full time

Job summary

Soar Transportation Group in South Salt Lake, UT is seeking an Afterhours Extended Coverage Fleet Manager. This night shift runs 5 pm to 5 am, three nights per week and six hours on one additional night.

The ECT Member handles day-to-day shift operations, resolves driver issues, communicates with DriverTech, coordinates with other teams, and provides a thorough handoff to the day shift.

Qualifications

• Proven ability to multitask in high-stress, high-volume environments.
• Self-motivated with the ability to work independently.
• Proficient in Microsoft Office.
• Typing 35+ words per minute.
• Strong customer service skills and communication.
• Basic computer knowledge required.

Responsibilities

• Answer DriverTech messages and phone calls during shift.
• Resolve breakdown and fuel issues that arise.
• Coordinate with appropriate parties to resolve issues beyond own scope.
• Provide clear customer service: communicate, update, respond, and swap if needed.
• Assist with production tasks: swapping, planning, and communication.
• Deliver a detailed handoff to day shift to empower continuity.
• Resolve driver-related issues that arise during shift.

Skills

Multitasking

Self-motivation

Typing 35 wpm

Customer service

Basic computer skills

Tools

Microsoft Office

Job description

Extended Coverage Fleet Manager job at Soar Transportation Group. South Salt Lake, UT.

Afterhours Extended Coverage Fleet Manager

Shift is 5 pm - 5 am; 3 nights a week and 6 hours 1 night a week.

The ECT Member position is a dynamic role that requires a reliable self-starter with a background in customer service, transportation, or other high stress and high-volume position. The ECT Member is responsible for the day to day operations of their shift, and they are solely responsible for everything that happens on their shift.

With the support from their Operations Manager they are a fully empowered unit that is agile in their decision making, accountable for the decisions they make, and enjoy the sovereignty that is granted to them while they are on their shift.

Responsibilities include but are not limited to:

• Answering all DriverTech messages and phone calls that come in during shift.
• Resolving any breakdown and fuel issues that arise.
• Getting with the appropriate parties to resolve any issues that they are not able to resolve.
• Customer service: Communicating, updating, responding, and swapping if needed.
• Production: swapping, planning sometimes, and communication.
• Communicating and providing a detailed handoff to day shift that will empower day shift to resolve any residual issues.
• Resolving any driver related issues that arise during shift.

Skills that are required to be successful in this position:

• Multi-tasking.
• Self-motivation.
• Proficient in Microsoft Office.
• Typing 35+ words per minute.
• Customer service skills.
• Basic computer knowledge and proficiency is a must.

Night and Weekends are the most difficult positions and require an aggressive individual that will come in and own their shift and hold themselves accountable to a very high standard.

Equal Employment Opportunity

SOAR Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.