Evening Customer Experience Specialist, 2nd Shift

Mohawk Industries, Inc.; Sunnyvale (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Mohawk Industries, Inc. (Dal-Tile subsidiary) in Sunnyvale, TX is seeking a Customer Experience Coordinator for the 2nd shift to handle inquiries, process orders, and resolve issues. The role supports a fast-paced customer service environment with a focus on satisfaction and timely responses.

The position requires a Bachelor’s degree or equivalent and 0–2 years of related experience. It offers a competitive salary, benefits, and opportunities to grow within the company.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

Responsibilities

• Execute daily tasks and administration related to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Skills

Multi-tasking

Prioritizing

Attention to detail

Integrity

Discretion

Interpersonal skills

Communication skills

Education

Bachelor’s degree or equivalent

0-2 years’ experience or equivalent

Job description

Mohawk Industries, Inc. (Dal-Tile subsidiary) in Sunnyvale, TX is seeking a Customer Experience Coordinator for the 2nd shift to handle inquiries, process orders, and resolve issues. The role supports a fast-paced customer service environment with a focus on satisfaction and timely responses.

The position requires a Bachelor’s degree or equivalent and 0–2 years of related experience. It offers a competitive salary, benefits, and opportunities to grow within the company.