Evening Concierge, Senior Living – Resident Experience

Oakmont Senior Living; Seal Beach (CA); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Vacation

Personal Day

Sick Pay

Holidays

Complimentary Meals

Bonus Opportunities

Life Insurance

LifeMart Discount

401(k) Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

Oakmont Management Group in Seal Beach is seeking a Concierge for Ivy Park at Seal Beach. The role involves greeting residents and guests, fulfilling requests, guiding tours, answering a multi-line phone, and supporting administrative staff in line with our mission and values.

Requirements include at least 18 years old, a high school diploma or equivalent, hospitality experience preferred, excellent customer service, and proficiency with MS Office.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Communication

Hospitality

MS Office

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Oakmont Management Group in Seal Beach is seeking a Concierge for Ivy Park at Seal Beach. The role involves greeting residents and guests, fulfilling requests, guiding tours, answering a multi-line phone, and supporting administrative staff in line with our mission and values.

Requirements include at least 18 years old, a high school diploma or equivalent, hospitality experience preferred, excellent customer service, and proficiency with MS Office.