Evening Concierge — Resident Experience & Safety

Cardinal Bay, Inc

Houston (TX)

On-site

USD 32,000 - 42,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Vacation time (2–3 weeks)

401(k) with company match

Referral program ($300 per FT)

Employee discounts

Job summary

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization seeking a Full-Time Concierge at Village on the Park Steeplechase. The role greets residents, families, and staff, provides information, and maintains a secure, welcoming environment across the community.

The night/weekend shift requires professionalism, friendly conduct, and prompt responsiveness to requests. Benefits include comprehensive health coverage, life insurance, generous vacation accrual, exclusive

Qualifications

High School diploma or GED required.
Prior customer service experience, front desk and telephone experience preferred.
Valid Texas Driver’s License is required along with good driving record.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgement, and attention to detail.
Understanding of HIPAA requirements.

Responsibilities

Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
Locks and unlocks doors at designated times, according to community protocol.
Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
Assist with maintenance orders through an electronic maintenance order system.
Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
Set-up or take-down for activities as requested.
Maintains a professional appearance and good personal hygiene per company policies.