Night & Weekend Concierge: Community Welcome Specialist

Village On the Park Steeplechase; Georgia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health, dental & vision

Paid vacation & sick leave

Employee discounts

Job summary

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization that emphasizes respect, excellence, appreciation, connection, and honor. We have an outstanding opportunity for a Full-Time Concierge at Village on the Park Steeplechase, responsible for welcoming residents and guests, ensuring safety, and maintaining a professional environment.

The concierge will greet visitors, manage inquiries, monitor access, and respond promptly to requests while upholding HIPAA

Qualifications

• High School diploma or GED required.
• Prior customer service experience, front desk and telephone experience preferred.
• Valid Texas Driver’s License is required along with good driving record.
• Understanding of HIPAA requirements.
• Proficient in PC skills including Microsoft Office, Word, and some Excel.

Responsibilities

• Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
• Monitors all incoming public traffic and assists with questions; tracks residents and guests.
• Receives guests in a courteous, professional manner and maintains a welcoming environment.
• Responds to the needs of residents, families, prospective residents, vendors, and visitors with immediate assistance.
• Locks/unlocks doors per community protocol; answers phones and routes calls as appropriate.
• May escort residents/visitors to vehicles and address maintenance requests via the electronic system.
• Addresses equipment malfunctions (fire, alarm) and assists with repairs as appropriate.
• Monitors emergency calls and responds to alarms per established procedures.

Skills

Customer service

Front desk experience

Telephone etiquette

Excellent communication

HIPAA knowledge

Education

High School diploma

Tools

Microsoft Office

Excel (basic)

Job description

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization that emphasizes respect, excellence, appreciation, connection, and honor. We have an outstanding opportunity for a Full-Time Concierge at Village on the Park Steeplechase, responsible for welcoming residents and guests, ensuring safety, and maintaining a professional environment.

The concierge will greet visitors, manage inquiries, monitor access, and respond promptly to requests while upholding HIPAA