Evening Concierge: Resident Experience

Colonial Heights Senior Living; Florence (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation

Sick leave

Growth opportunities

Positive working environment

Job summary

Colonial Heights Senior Living in Florence, KY is seeking a Concierge to greet residents and families, handle requests, and coordinate services to ensure a warm, efficient experience. The role emphasizes friendly reception, information provisioning, and personalized solutions within a senior living community.

Responsibilities include welcoming visitors, managing inquiries, arranging events and transportation, handling calls, and resolving issues with a customer-focused approach.

Qualifications

• Proven experience as a concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• Aptitude in resolving issues with a customer-focused orientation.
• A high school diploma; degree in a relevant field will be a plus.

Responsibilities

• Welcome residents and families upon entrance.
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements.
• Understand residents and family’s needs and provide them with personalized solutions.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families.
• Arrange events, excursions, transportation, etc. upon request from residents and families.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution for residents and families.

Skills

Concierge experience

Customer service

English proficiency

Multilingual

Communication skills

Patience

Time management

Problem solving

High school diploma

Education

High school diploma

Job description

Colonial Heights Senior Living in Florence, KY is seeking a Concierge to greet residents and families, handle requests, and coordinate services to ensure a warm, efficient experience. The role emphasizes friendly reception, information provisioning, and personalized solutions within a senior living community.

Responsibilities include welcoming visitors, managing inquiries, arranging events and transportation, handling calls, and resolving issues with a customer-focused approach.