Evening Compliance & Field Operations Lead

City-Wide-Facility-Solutions; Ontario (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with match

Paid Time Off

Sick time

Mileage reimbursement

Cell phone reimbursement

Job summary

City Wide Facility Solutions is seeking a Second Shift Manager to lead evening operations across a portfolio of commercial facilities in the Inland Empire. You will work with Facility Solutions Managers, fellow Second Shift Managers, Independent Contractors and clients to uphold our standards and deliver exceptional service.

This role rewards independent problem solving, relationship building and decisive decision making on nights, with a focus on coaching teams and maintaining high client

Qualifications

• 2nd-shift or overnight management experience required.
• 3+ years of management or supervisory experience.
• Experience coaching, motivating, and managing teams across multiple locations.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to make sound decisions independently while managing multiple priorities.
• Positive, solution-oriented attitude with outstanding customer service.
• Reliable transportation with a valid driver’s license.
• Bilingual English/Spanish required.

Responsibilities

• Develop and maintain strong working relationships with Independent Contractors, communicating expectations, coaching, and resolving issues.
• Conduct quality inspections to ensure services meet client specs and City Wide standards.
• Partner daily with Facility Solutions Managers and fellow Second Shift Managers to communicate client concerns, contractor performance, and priorities.
• Execute City Wide's New Start Policy, Customer Complaint Policy, STAR Policy, and other procedures.
• Manage client requests, service concerns, new client starts, and priority accounts requiring attention.
• Make recommendations regarding contractor assignments, performance improvement, and replacements when necessary.
• Ensure compliance with client policies, cleaning specs, safety requirements, and approved equipment/chemicals.
• Utilize City Wide's CRM to complete inspections, upload photos, document issues, and maintain records.
• Represent City Wide professionally while building long-term relationships with clients and Independent Contractors.
• Perform additional duties to support operational excellence.

Skills

Second shift management

People management

Coaching teams

Bilingual English/Spanish

Communication skills

Organizational skills

Independent decision making

Customer service

Job description

City Wide Facility Solutions is seeking a Second Shift Manager to lead evening operations across a portfolio of commercial facilities in the Inland Empire. You will work with Facility Solutions Managers, fellow Second Shift Managers, Independent Contractors and clients to uphold our standards and deliver exceptional service.

This role rewards independent problem solving, relationship building and decisive decision making on nights, with a focus on coaching teams and maintaining high client